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Bad signal due to mast not working

Lost21
Level 1: Joiner
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The last 3 weeks a mast is not working correctly causing me problems am I entitled to a lower bill till this is fixed as calls ,text and Internet keep dropping out
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MI5
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@Lost21 

It's best to call customer service once it's fixed so they know how much of a goodwill gesture to give you. 

Compensation is not compulsory though as faults are covered in the T&C's.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Lost21
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Thanks will do that when the mast is fixed, its just really annoying spending money on things that don't work correctly.
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MI5
Level 94: Supreme
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@Lost21 

Understand, but stuff breaks and O2 will want to fix it asap.

Sometimes access to a site can be difficult though esp with Covid adding to the complications.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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