Bad service

BoltonJohn · ‎28-12-2022

Terrible service. Got a new pay monthly phone that doesn't work proply. And when i ask in o2 shop to sort it out i get told to do it my self online. Also get told they cant swap my old o2 phone number to my new phone because old one is payg and new one is pay monthly so had to borrow a friends payg fo work. Its costing a small fortune.

MI5 · ‎28-12-2022

@BoltonJohn

You just need to call O2 to migrate your number.

Guide here Guide: Migration & porting into O2

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎28-12-2022

@BoltonJohn If you bought the phone online and it's faulty it needs to be returned using the online returns process. You cannot return the phone in store.

Returns and repairs | Help & Support | O2

I DO NOT WORK FOR O2

O2

Bad service

contract disabled

Cancel insurance

Debt collection

Fraud.

Struggling too pay and phone was robbed