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Bad service

BoltonJohn
Level 1: Joiner
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on ‎28-12-2022 21:04

on ‎28-12-2022 21:04

Terrible service. Got a new pay monthly phone that doesn't work proply. And when i ask in o2 shop to sort it out i get told to do it my self online. Also get told they cant swap my old o2 phone number to my new phone because old one is payg and new one is pay monthly so had to borrow a friends payg fo work.  Its costing a small fortune.

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MI5
Level 94: Supreme
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on ‎28-12-2022 21:12

on ‎28-12-2022 21:12

@BoltonJohn 

You just need to call O2 to migrate your number.

Guide here Guide: Migration & porting into O2  

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 85: Esteemed
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on ‎28-12-2022 23:25

on ‎28-12-2022 23:25

@BoltonJohn If you bought the phone online and it's faulty it needs to be returned using the online returns process. You cannot return the phone in store.

Returns and repairs | Help & Support | O2

I DO NOT WORK FOR O2



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