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on 22-11-2022 20:38
I phoned customer services twice this month to tell them the network was down in my area.. it was down for 2 weeks then came on for 1 week, then was down again.. thats 3 weeks in 1 month billing period.. the adviser told me they wouldnt charge my line rental this month (although i have to pay for device), however they have still sent me a "full" bill for this month.. why????
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on 22-11-2022 21:22
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on 22-11-2022 21:22
@Cornedbeef4 As I said in my previous post, wait for the O2 advisor to come online tomorrow. Hopefully they will be able to assist you.
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on 22-11-2022 20:41
Guide: How to find help & contact O2 try and contact then to get it refunded on your next bill
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on 22-11-2022 20:51
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on 22-11-2022 20:51
I will ask an O2 advisor to look into this for you. They will be on tomorrow at 8 am.
@O2Trevski can you please assist @Cornedbeef4?
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22-11-2022 20:59 - edited 22-11-2022 21:29
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22-11-2022 20:59 - edited 22-11-2022 21:29
I have actually justed checked the coverage in my area and its off AGAIN..
And to check back on the 30th.. its a joke i have phoned twice and spoke to advisers.
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on 22-11-2022 21:00
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on 22-11-2022 21:00
I have done this twice and i was told i wouldnt be billed this month..
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on 22-11-2022 21:22
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on 22-11-2022 21:22
@Cornedbeef4 As I said in my previous post, wait for the O2 advisor to come online tomorrow. Hopefully they will be able to assist you.
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on 23-11-2022 13:22
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on 23-11-2022 13:22
I spoke to an online advisor today and this matter has been TEMPORALLY! resolved.