BILL 😡

[Cornedbeef4]

I phoned customer services twice this month to tell them the network was down in my area.. it was down for 2 weeks then came on for 1 week, then was down again.. thats 3 weeks in 1 month billing period.. the adviser told me they wouldnt charge my line rental this month (although i have to pay for device), however they have still sent me a "full" bill for this month.. why????

[Arasheed]

Guide: How to find help & contact O2 try and contact then to get it refunded on your next bill 

[Bambino]

I will ask an O2 advisor to look into this for you. They will be on tomorrow at 8 am.

@O2Trevski can you please assist @Cornedbeef4?

[Cornedbeef4]

I have actually justed checked the coverage in my area and its off AGAIN..

And to check back on the 30th.. its a joke i have phoned twice and spoke to advisers.

[Cornedbeef4]

I have done this twice and i was told i wouldnt be billed this month..

[Bambino · Accepted solution]

@Cornedbeef4 As I said in my previous post, wait for the O2 advisor to come online tomorrow. Hopefully they will be able to assist you. 

[Cornedbeef4]

I spoke to an online advisor today and this matter has been TEMPORALLY! resolved.