on 03-09-2021 18:13
I PAID MY BILL BUT YOU STILL DEMAND MONEY HOW CAN I TRUST YOU
Solved! Go to Solution.
on 03-09-2021 23:23
You'll need to call customer service to see if your payment has cleared.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Also be aware of scam texts going around asking for payment.
If you have received a text from a mobile number it's a scam.
on 03-09-2021 23:23
You'll need to call customer service to see if your payment has cleared.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Also be aware of scam texts going around asking for payment.
If you have received a text from a mobile number it's a scam.