cancel
Showing results for 
Search instead for 
Did you mean: 

BILL PAYMENT

always
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I PAID MY BILL BUT YOU STILL DEMAND MONEY HOW CAN I TRUST YOU

Message 1 of 2
112 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 128238 Posts
  • 614 Topics
  • 22534 Solutions
Registered:

@always 

You'll need to call customer service to see if your payment has cleared.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Also be aware of scam texts going around asking for payment.

If you have received a text from a mobile number it's a scam.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
100 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 128238 Posts
  • 614 Topics
  • 22534 Solutions
Registered:

@always 

You'll need to call customer service to see if your payment has cleared.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Also be aware of scam texts going around asking for payment.

If you have received a text from a mobile number it's a scam.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
101 Views