on 03-01-2014 04:11 - last edited on 03-01-2014 10:07 by BrendonM
hi.. i asked member of customer services regarding what prezzi if any us contract peeps get as only pay and go listed as far as i could see, she confirmed a £20 deduction if buying a new mobile which i hoped she would say as i am on contract but wanting to buy new phone.. when i order one does the discount auto apply or will the sale have to be wiv a sales person?..
regards
tina
on 03-01-2014 10:09
on 03-01-2014 10:09
The £20 xmas promotion on 7 handsets was payg only not pay monthly
on 03-01-2014 10:12
on 03-01-2014 10:12
Hi
Have you spoke to someone from live chat?
If so, have you saved the conversation?
I wouldn't buy a new phone without confirmation and proof.
Speak to CS via phone, best option and ask if you will get the £20 discount.
Or if you have to use live chat, definitely transcript the conversation to your email.
on 03-01-2014 10:15
on 03-01-2014 10:15
If there was a £20 pay monthly promotion it would be listed here http://www.o2.co.uk/termsandconditions/promotions
And it would have been all over these boards.
Sounds like misinformation again
on 03-01-2014 10:16
I have to agree with you, that's why I asked if she has any proof as if she doesn't she won't get the discount.
on 03-01-2014 10:19
on 03-01-2014 10:19
P.s. the payg promotion ended 24th december for the purchase of the handset.
If you do have the transcript I would raise a formal complaint