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Awards for Pay & Go

Anonymous
Not applicable

hi.. i asked member of customer services regarding what prezzi if any us contract peeps get as only pay and go listed as far as i could see, she confirmed a £20 deduction if buying a new mobile which i hoped she would say as i am on contract but wanting to buy new phone.. when i order one does the discount auto apply or will the sale have to be wiv a sales person?..

 

  regards

 

  tina

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adamtemp64
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The £20 xmas promotion on 7 handsets was payg only not pay monthly

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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Hi

 

Have you spoke to someone from live chat?

 

If so, have you saved the conversation?

 

I wouldn't buy a new phone without confirmation and proof.

 

Speak to CS via phone, best option and ask if you will get the £20 discount.

 

Or if you have to use live chat, definitely transcript the conversation to your email.

 

 

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adamtemp64
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If there was a £20 pay monthly promotion it would be listed here http://www.o2.co.uk/termsandconditions/promotions

 

And it would have been all over these boards.

 

Sounds like misinformation again

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 4 of 6
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Anonymous
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I have to agree with you, that's why I asked if she has any proof as if she doesn't she won't get the discount.

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adamtemp64
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P.s. the payg promotion ended 24th december for the purchase of the handset.

 

If you do have the transcript I would raise a formal complaint

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 6 of 6
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