This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Arrived abroad Not sending messages or receiving email

Society
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎21-09-2019 21:02

on ‎21-09-2019 21:02

Phone has not found provider her in Croatia not normally a problem

Message 1 of 8
588 Views
0 Kudos
7 REPLIES 7

jonsie
Level 94: Supreme
  • 85760 Posts
  • 591 Topics
  • 4617 Solutions
Registered:

on ‎21-09-2019 21:08

on ‎21-09-2019 21:08

Try cleaning the sim card and rebooting the phone @Society 

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS
2020-Awards-jonsie

You Can Contact O2 On Social Media

O2 Twitter | O2 Facebook | O2 Instagram
Message 2 of 8
584 Views
0 Kudos

MI5
Level 94: Supreme
In response to jonsie
  • 122195 Posts
  • 609 Topics
  • 18978 Solutions
Registered:

on ‎21-09-2019 21:22

on ‎21-09-2019 21:22

@Society 

Manually searching for a different network can sometimes help too. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 8
579 Views
0 Kudos

Society
Level 1: Joiner
In response to jonsie
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎21-09-2019 21:24

on ‎21-09-2019 21:24

Done that now cannot even get right time🤔

Message 4 of 8
577 Views
0 Kudos

Society
Level 1: Joiner
In response to jonsie
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎21-09-2019 21:26

on ‎21-09-2019 21:26

Cleaned and rebooted, now cannot even get right time 🤔

Message 5 of 8
576 Views
0 Kudos

MI5
Level 94: Supreme
In response to Society
  • 122195 Posts
  • 609 Topics
  • 18978 Solutions
Registered:

on ‎21-09-2019 21:27

on ‎21-09-2019 21:27

Have you recently changed tariff or upgraded?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 8
570 Views
0 Kudos

jonsie
Level 94: Supreme
In response to MI5
  • 85760 Posts
  • 591 Topics
  • 4617 Solutions
Registered:

on ‎21-09-2019 21:45

on ‎21-09-2019 21:45

It does sound like it's a network issue then so take it off auto connect and as suggested try a manual search.

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS
2020-Awards-jonsie

You Can Contact O2 On Social Media

O2 Twitter | O2 Facebook | O2 Instagram
Message 7 of 8
569 Views
0 Kudos

Marjo
Former Staff
  • 7880 Posts
  • 468 Topics
  • 55 Solutions
Registered:

on ‎23-09-2019 12:24

on ‎23-09-2019 12:24

Hi @Society , welcome to our community!

Sorry to hear you're having some trouble connecting your phone in Croatia. Have you made any progress with this since you last posted? Any help from trying manually as suggested above?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
signature

Message 8 of 8
497 Views
0 Kudos
Top Kudoed Authors
View All

Get the My O2 app

Track usage, upgrade and get support with the My O2 app

Download My O2
Top