Solved: Anytime??

Kazza2 · ‎05-04-2023

I’m paying £3.99 a month to change my phone anytime I want?
when I read the small print you have to go to the shop , can’t do it on line unless you pay the whole contract off first? Have I read that right ?
confused old lady x

Enlli · ‎05-04-2023

You have to go to the shop. They need to check the old phone over. They will then pay off your outstanding balance and start you on a new contract for the replacement phone.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎05-04-2023

You have to go to the shop. They need to check the old phone over. They will then pay off your outstanding balance and start you on a new contract for the replacement phone.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎05-04-2023

@Kazza2

Switch up help here Guide: Introducing O2 Switch Up. Swap phones whenever you want!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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