Anovo are a respected and well known repair company. I have used their services when I claimed under the Nokia two year guarantee (as they do warranty repairs for Nokia). Even though I didn't have proof of purchase, they were able to see the date of manufacture, repaired and refurbished the handset and returned it. I sent it via their Freepost service on the Tuesday and it arrived through back with a repair report on Wednesdayof the following week. So I was delighted with the service.
I do know that they do not receive payment if they are unable to fix a handset, so it would not be in their interests to falsely claim water damage. (Of course, they could be mistaken with their diagnosis)
I read on forums people who claim that their handset couldn't possibly be water damaged, without looking inside the handset it isn't possible to prove or disprove anything.
There are two things you can do, you could use O2's Complaint Review Service or there are companies who will repair a water-damaged Blackberry for a fixed fee. Personally I would try the complaints review service. I hope you won't think that I'm being high handed (as this is meant to increase the likelihood of you getting a repair/replacement) but when you do contact O2, stick to the facts and don't let your obvious anger lead you into making accusations. A clear description of what has happened and how you would like it solved is likely to be more effective.
I do wish you all the best with getting a handset sorted.
In my opinion all of that is irrelevant. What you want is a working handset. Personally, I would want to move forward and get the handset sorted. I wouldn't be wasting time speculating on why something did or didn't happen.
You can get the contact details for the Complaint Review Service from your terms and conditions.
Good luck with it. I still think its more important to get your handset fixed and not to start some campaign to prove a theory.
Do let us know how it goes.
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