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Annoyed with o2 paying for a contract I can't use

Ozaric
Level 1: Joiner
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I have a samsung a20e on contract. My handset has stopped working for a week now. I've tried for 3 days and I cant get through on the phone or online.

My handset just point blank refuses to accept incoming calls or text messages. I'm missing calls every day. I know the a20e isn't an expensive phone bit it constantly crashes, takes a few minutes to open up my contacts list or any other app. Tried factory reset and everything else but no joy.

I'm now paying for a contract I can't you and o2 dont want to bother helping. Does anyone have advice before i contact my bank and report o2 for breach of contract.
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Cleoriff
Level 94: Supreme
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@Ozaric 

Only O2 can help. They have a returns and repairs policy and have to adhere to it

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy 

All contact numbers here Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

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Bambino
Level 78: King of Kings
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@Ozaric Sounds like your problem is with the phone, not the network. Best thing to do is contact Samsung.

https://www.samsung.com/uk/support/

Edited for spelling

I DO NOT WORK FOR O2



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LukasB
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Hey @Ozaric just checking if this has been sorted or if you are still having trouble?

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