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Andzelika

Andzelika
Level 1: Joiner
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Hello i am already paid my airplan, but i still haven't connect on my phone
Message 1 of 7
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Andzelika
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Hello i am already paid my airplan, but still haven't connection
Message 2 of 7
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Cleoriff
Level 94: Supreme
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Hi @Andzelika 

Have you paid you bill in full? Were you late paying?

Either way, you need to contact customer services Guide: How to find help & contact O2 

Best of luck and welcome to the forum.Welcome

 

*The Game Is On*

Girl in a jacket
Message 3 of 7
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Cleoriff
Level 94: Supreme
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@Andzelika 

You could also check your network status here https://status.o2.co.uk/ 

*The Game Is On*

Girl in a jacket
Message 4 of 7
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Andzelika
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Yes I paid in full today.
Message 5 of 7
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Cleoriff
  • 106228 Posts
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Then contact customer services from the link on my first post @Andzelika 

We have no access to your account on the community forum, so you need to get in touch with O2.

*The Game Is On*

Girl in a jacket
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jonsie
Level 94: Supreme
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Have you tried switching your phone off and on? It can take 24 hours for your phone to be reconnected.

Message 7 of 7
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