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An unexpectedly high bill !!

Anonymous
Not applicable

This is not the first time being billed with such a high bill. After the last payment which was on the 23rd of December I sent a message to find out the belance. I was surprised when I saw 109 after 12 days. It just can't be there is definitely something wrong going on!!

 

Has anyone went through this before?

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MI5
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You can track bills, usage and charges in your My O2 http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 63
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MI5
Level 94: Supreme
  • 122040 Posts
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Registered:
You can track bills, usage and charges in your My O2 http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 63
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MI5
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This is a link to all potentially high charge phone numbers, so if you are calling these regularly you could get high bills very quickly http://www.o2.co.uk/help/everything-else/special-numbers
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 63
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Anonymous
Not applicable

hi 

Thanks for replying, but this what does (F) indicates?

 

I have seen the bellow, but still don't get it!

 

F - indicates that the call charge was fully paid for by your inclusive allowances
P - indicates that the price of this call was reduced by your call savings or inclusive allowances

Message 4 of 63
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Anonymous
Not applicable
F means the call or text was part of your allowance so nothing to pay.

P means the call or text is NOT part of your allowances and you have been charged for it.
Message 5 of 63
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Anonymous
Not applicable

The number belongs to my brother and he only speaks to his friends!!

He never called 0800 niehre the other listed numbers.

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MI5
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@Anonymous wrote:

The number belongs to my brother and he only speaks to his friends!!

He never called 0800 niehre the other listed numbers.


Are all his friends in the UK or are they abroad?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 63
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Anonymous
Not applicable
Or is he on a tariff that only includes o2 to o2 & landlines and perhaps he is calling other networks? ??
Message 8 of 63
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Anonymous
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he only calls his mates in manchester!

I can't believe this is hapening last time I was billed £304

Message 9 of 63
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Anonymous
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Has he used more minutes than his tariff includes
Message 10 of 63
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