Amazon Vouchers for referral

[MrsCole]

Back in March/April O2 were promoting an offer where if you referred a friend who took out a contract with them both you and the friend woudl receive £25 Amazon vouchers.  I contacted 02 in July who said the vouchers would be forthcoming but nothing has been received.  Does anyone know how to escalate this?

[MI5 · Accepted solution]

@MrsCole

Only by contacting O2 again.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[MrsCole]

Thank you!

[MI5]

You're welcome