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Airtime / tariff confusion issue

Anonymous
Not applicable

Hi there

Received monthly bill for December and the ‘airtime bill’ was £93.38!

The tariff is only supposed to be £12.31 a month for 500 Minutes, unlimited texts and 500 MB data. I have only gone over on the minutes but this is because some of the calls were charged - ones from the UK to
Mobiles.

(On top of this payment also for a device plan of £6 - not included in airtime bill / tariff)

Please can someone explain or help on this?! Thanks

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Bambino
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@Anonymous Can you be more specific? When you say calls from the UK to mobiles, do you mean other mobiles within the UK, or mobiles in other countries? Have you been sending texts with photos or emojis? They will not be considered as within your allowance, but as MMS.

If you have an issue with your bill, you will need to speak to Customer Service. We are all customers here, just as you are. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Cleoriff
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@AnonymousHave you checked in My O2 for a breakdown of your charges https://www.o2.co.uk/myo2

You should be able to see your usage there.

Also is this your first bill? https://www.o2.co.uk/help/account-and-billing/first-bill

Information and an explanation of Refresh here https://community.o2.co.uk/t5/How-to-guides/How-does-O2-Refresh-work/ba-p/1014093

 

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jonsie
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It seems like you have gone over your minutes allowance and made calls not covered by your allowance. I I'm not sure the tariff you are on but going over at around 45p/min will obviously be expensive.

Some help about out of allowance numbers :

https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

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jonsie
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Martin-O2
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Hey @Anonymous did any of the above advice help you to understand why your bill was higher then expected? 

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