Advice for ending contract

[Louisa86]

Hi there, I have 2 contracts with iPhones and 2 Apple watches. Both watches are linked to the number that I want to cancel as I am about to pay the device plan off. O2 have said I will therefore need to pay both watches off. I have asked them to link both watches to the other number I have on o2 which I am keeping instead but they are refusing to do this? Essentially trapping me in my contract as I can’t afford to pay over £1000 to pay the watches off? Any advice?

thanks in advance 

[Cleoriff · Accepted solution]

@Louisa86 

I'm afraid O2 are correct. If you have a watch linked to a device then you need to pay both off.

Try payment management and see if they can offer some sort of payment plan.

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

8am is the best time to call.