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natalia07
Level 1: Joiner
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I’m trying to order an accessory but my billing address is different to my current home address so the payment isn’t going through because the card is registered under a different address then i need the item delivered to, how do i change that ? 

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madasaf1sh
Level 68: Extraordinaire
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@natalia07 

 

You can't as this is a security feature to prevent fraudulent card use. 

 

Maybe the sales team can help you message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5900 Posts
  • 32 Topics
  • 1929 Solutions
Registered:

@natalia07 

 

You can't as this is a security feature to prevent fraudulent card use. 

 

Maybe the sales team can help you message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
  • 128189 Posts
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Registered:

@natalia07 

If you are a current O2 customer you can contact O2 and arrange to have it delivered anywhere in the UK.

If this is your first order with O2, they will only deliver to your registered address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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