The name on an account can only be changed when either taking a new contract or upgrading the existing one.
The person who's name is required on the account, must pass the relevant identity and credit checks in order to take ownership too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.
This is not Customer Service so we are unable to help with account specific issues.Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)