Hello
I had a nightmare situation with O2 mistakenly putting me on a 2 year contract. I was on a rolling monthly after I have paid off my device plan in 2022, but recently due to a mistake, they have signed me up to a new contract ending in 2025. They have admitted their mistake.
I have a 700 bill to be paid by next monday. O2 have credited my account as a refund but because this was done after the bill generated, it will have to be applied on the next billing date (end of July).
I am slightly worried as technically the bill to be paid on Monday is my final bill and account is disconnected.
Retention team have advised me that it is likely that the credit may not be applied as a new bill will not be generated at the end of July, as I have already received my final bill.
Customer service disagree and say that since the credit is already on the account, it will definitely generate at the end of July and that this credit will cancel out the 700 charge.
Which one is correct? Iv raised a complaint regarding this but unlikely to get a meaningful response before the payment date. I dont want me cancelling my direct debit and having bad credit in case the Credit cannot in fact be generated.
