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Abroad

Anonymous
Not applicable

I notice I'm being charged the Abroad daily fee even on days when my phone is only connected via hotel wi-fi. Is this how it's supposed to be?

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Cleoriff
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Hi @Anonymous What country are you in? Have you got O2 Travel?

If in Europe you shouldn't be charged anything unless you have exceeded your allowance limits https://www.o2.co.uk/shop/international/using-phone-abroad

Outside of Europe you will pay international rates http://international.o2.co.uk/internationaltariffs/travelling_abroad

Remember if you only want to use WiFi, you should turn mobile data and data roaming OFF on your phone

Outside of Europe (or if you have exceeded your allowance within Europe) a single text will trigger the daily rate..

 

Veritas Numquam Perit

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Cleoriff
Level 94: Supreme
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Hi @Anonymous What country are you in? Have you got O2 Travel?

If in Europe you shouldn't be charged anything unless you have exceeded your allowance limits https://www.o2.co.uk/shop/international/using-phone-abroad

Outside of Europe you will pay international rates http://international.o2.co.uk/internationaltariffs/travelling_abroad

Remember if you only want to use WiFi, you should turn mobile data and data roaming OFF on your phone

Outside of Europe (or if you have exceeded your allowance within Europe) a single text will trigger the daily rate..

 

Veritas Numquam Perit

Girl in a jacket
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MI5
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@Anonymous wrote:

I notice I'm being charged the Abroad daily fee even on days when my phone is only connected via hotel wi-fi. Is this how it's supposed to be?


Yes if you are calling and texting they will trigger the daily travel charge too. It not just restricted to data use. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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@Anonymous If you are only using hotel WiFi, just take your sim out of your phone. No chance of connecting to any other network if you do that.

I DO NOT WORK FOR O2



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