cancel
Showing results for 
Search instead for 
Did you mean: 

Abroad

Anonymous
Not applicable

I notice I'm being charged the Abroad daily fee even on days when my phone is only connected via hotel wi-fi. Is this how it's supposed to be?

Message 1 of 4
673 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 107637 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

Hi @Anonymous What country are you in? Have you got O2 Travel?

If in Europe you shouldn't be charged anything unless you have exceeded your allowance limits https://www.o2.co.uk/shop/international/using-phone-abroad

Outside of Europe you will pay international rates http://international.o2.co.uk/internationaltariffs/travelling_abroad

Remember if you only want to use WiFi, you should turn mobile data and data roaming OFF on your phone

Outside of Europe (or if you have exceeded your allowance within Europe) a single text will trigger the daily rate..

 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 4
664 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 107637 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

Hi @Anonymous What country are you in? Have you got O2 Travel?

If in Europe you shouldn't be charged anything unless you have exceeded your allowance limits https://www.o2.co.uk/shop/international/using-phone-abroad

Outside of Europe you will pay international rates http://international.o2.co.uk/internationaltariffs/travelling_abroad

Remember if you only want to use WiFi, you should turn mobile data and data roaming OFF on your phone

Outside of Europe (or if you have exceeded your allowance within Europe) a single text will trigger the daily rate..

 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 4
665 Views

MI5
Level 94: Supreme
  • 123838 Posts
  • 611 Topics
  • 20044 Solutions
Registered:

@Anonymous wrote:

I notice I'm being charged the Abroad daily fee even on days when my phone is only connected via hotel wi-fi. Is this how it's supposed to be?


Yes if you are calling and texting they will trigger the daily travel charge too. It not just restricted to data use. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 4
629 Views

Bambino
Level 74: Whizz kid
  • 18724 Posts
  • 914 Topics
  • 2308 Solutions
Registered:

@Anonymous If you are only using hotel WiFi, just take your sim out of your phone. No chance of connecting to any other network if you do that.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 4 of 4
580 Views