cancel
Showing results for 
Search instead for 
Did you mean: 

Abonament

barbaratybor
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello, I bought a new phone on the buymobiles website, I'm in the o2 network I have a monthly subscription of around £ 16 After I bought the phone I got a new phone number and now I have 2 subscriptions at o2 Please cancel my old contract but leave the old phone number  Thank you

Message 1 of 4
604 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 76: Forum Legend
  • 10143 Posts
  • 55 Topics
  • 3004 Solutions
Registered:

@barbaratybor 

 

Please remove your mobile number from the forum, as this is a public site, and people can scrape your number and use it for nefarious purposes. 

 

You need to contact Customer Services on 202 from your o2 phone to arrange this.  Also you will be required to pay any early termination fees on your old number if it is still under minimum term of the contract. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

Message 2 of 4
602 Views
3 REPLIES 3

madasaf1sh
Level 76: Forum Legend
  • 10143 Posts
  • 55 Topics
  • 3004 Solutions
Registered:

@barbaratybor 

 

Please remove your mobile number from the forum, as this is a public site, and people can scrape your number and use it for nefarious purposes. 

 

You need to contact Customer Services on 202 from your o2 phone to arrange this.  Also you will be required to pay any early termination fees on your old number if it is still under minimum term of the contract. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 4
603 Views

barbaratybor
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Can I do it in an o2 showroom?

Message 3 of 4
598 Views

madasaf1sh
Level 76: Forum Legend
  • 10143 Posts
  • 55 Topics
  • 3004 Solutions
Registered:

@barbaratybor 

 

Nope, it has to be done by Customer Services

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 4 of 4
570 Views