This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

5g sim not provisioned

Mickydebargos
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-03-2020 21:52

on ‎11-03-2020 21:52

Got a new s20+ today and I get the message "sim not provisioned" after putting my new 5g sim in the phone. Anyone having the same issue or any help?
Message 1 of 7
1,788 Views
0 Kudos
6 REPLIES 6

Cleoriff
Level 94: Supreme
  • 122800 Posts
  • 826 Topics
  • 7466 Solutions
Registered:

on ‎11-03-2020 22:05

on ‎11-03-2020 22:05

@Mickydebargos 

A few people have had the same issue. Here https://community.o2.co.uk/t5/Pay-Monthly/Sim-activation/m-p/1301728#M177807 

After a call to customer services, it was sorted (although it may just sort itself after 24 hrs.)

Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 7
1,781 Views
0 Kudos

MI5
Level 94: Supreme
  • 144152 Posts
  • 634 Topics
  • 27623 Solutions
Registered:

on ‎11-03-2020 22:05

on ‎11-03-2020 22:05

@Mickydebargos 

Sim activation help here https://www.o2.co.uk/help/phones-sims-and-devices/help-with-mobile-broadband/activating-your-pay-as-...

If you continue to have problems, call customer service as there were some issues earlier Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 7
1,781 Views
0 Kudos

Mickydebargos
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-03-2020 22:07

on ‎11-03-2020 22:07

Cheers guys.
Message 4 of 7
1,777 Views
0 Kudos

MI5
Level 94: Supreme
In response to Mickydebargos
  • 144152 Posts
  • 634 Topics
  • 27623 Solutions
Registered:

on ‎11-03-2020 22:12

on ‎11-03-2020 22:12

Good luck wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 7
1,772 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to MI5
  • 122800 Posts
  • 826 Topics
  • 7466 Solutions
Registered:

on ‎11-03-2020 22:32

on ‎11-03-2020 22:32

Hope it gets sorted soon @Mickydebargos  and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
Message 6 of 7
1,759 Views
0 Kudos

Martin-O2
Former Staff
In response to Cleoriff
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

on ‎17-03-2020 17:08

on ‎17-03-2020 17:08

@Mickydebargos did you get this sorted or do you still need some help here? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 7 of 7
1,621 Views
0 Kudos
Top Kudoed Authors
View All
Top