on 19-07-2021 11:38
I have just bought an iphone 12 and was sent a 5g sim card and hence changed my deal (to a better one)
I sent the LOYALTY text to 21500 but on the reply it stated
"Sorry we can't add a Family Plan to xxxxxxx"
The 02 operator had reminded me to send the text to keep the family plan deal.
Confused?
Thanks
ian
Solved! Go to Solution.
on 19-07-2021 17:13
on 19-07-2021 17:13
on 19-07-2021 11:44
How many contracts do you have?
You can only get discount on additional contracts, not on the first or lead contract.
https://www.o2.co.uk/family-plan
If you are eligible for open discount, see this guide Guide: O2 Open & Friends and Family discounts - How to sign up
on 19-07-2021 16:17
on 19-07-2021 17:13
on 19-07-2021 17:13