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5G sim

Tish2
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How do I get a 5G sim? Can I swap my current contract sim onto a 5G sim as I’m getting the iPhone 12 Pro Max. Need to know how to swap it over
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MI5
Level 94: Supreme
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@Tish2 

If you are getting the phone from O2 you will be sent a new 5g sim.

If not, you need to call to get one. 

All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

To activate the new sim, you do a sim swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 128146 Posts
  • 614 Topics
  • 22498 Solutions
Registered:

@Tish2 

If you are getting the phone from O2 you will be sent a new 5g sim.

If not, you need to call to get one. 

All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

To activate the new sim, you do a sim swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Tish2
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And my contact will be sent over with it? To the new sim?
Message 3 of 4
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MI5
Level 94: Supreme
  • 128146 Posts
  • 614 Topics
  • 22498 Solutions
Registered:

@Tish2 wrote:
And my contact will be sent over with it? To the new sim?

Once you do the sim swap, yes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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