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5G abroad

Sergypie
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I have an iPhone 12 with a 5G Sim. I’ve been in Italy for a week but only get the E network through Vodafone which is super slow for internet connectivity. I get full 5G in the UK.

My wife has an iPhone as well but with a 4G Sim (iPhone SE). She gets full 4G coverage in Italy with a provider but wondering why I don’t.

Only network I can connect to is Vodafone no matter where I am in Italy.

Any ideas as to how I can get better a better connection? I get I can’t get 5G in Italy but wondering what could be stopping me using 4G.
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madasaf1sh
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Hi @Sergypie

Try changing the connection type from 5G/4G/3G to 4G/3G/2G

Also there are NO 5G roaming partners on o2, at all at this point in time.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
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@Sergypie 

Try changing your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Sergypie
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Thank you. Tried the APN change but no joy.
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Sergypie
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Thank you for the suggestion. Connection type was set to 4G already. No success with this setting.
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MI5
Level 94: Supreme
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@Sergypie 

You may have a roaming bar on your account then so you'll need to call customer service to check.

Numbers here 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 7
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Sergypie
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In the end, no proper explanation from o2 after calling. Just one of these things.

O2 Unlocked my phone so I can buy another SIM abroad and a partial refund for the month 🙄.

Would be good to know why rather than a ‘sorry, life’s tough sometimes’.
Message 7 of 7
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