5G abroad

[Sergypie]

I have an iPhone 12 with a 5G Sim. I’ve been in Italy for a week but only get the E network through Vodafone which is super slow for internet connectivity. I get full 5G in the UK.

My wife has an iPhone as well but with a 4G Sim (iPhone SE). She gets full 4G coverage in Italy with a provider but wondering why I don’t.

Only network I can connect to is Vodafone no matter where I am in Italy.

Any ideas as to how I can get better a better connection? I get I can’t get 5G in Italy but wondering what could be stopping me using 4G.

[madasaf1sh]

Hi @Sergypie

Try changing the connection type from 5G/4G/3G to 4G/3G/2G

Also there are NO 5G roaming partners on o2, at all at this point in time.

[MI5]

@Sergypie 

Try changing your data apn to "mobile.o2.co.uk"

[Sergypie]

Thank you. Tried the APN change but no joy.

[Sergypie]

Thank you for the suggestion. Connection type was set to 4G already. No success with this setting.

[MI5]

@Sergypie 

You may have a roaming bar on your account then so you'll need to call customer service to check.

Numbers here 

Guide: Coronavirus Community Help and Support 

[Sergypie]

In the end, no proper explanation from o2 after calling. Just one of these things.

O2 Unlocked my phone so I can buy another SIM abroad and a partial refund for the month 🙄.

Would be good to know why rather than a ‘sorry, life’s tough sometimes’.