50% extra data not available as upgrade?

[rossmc87]

When looking at the o2 shop page, I see a simplicity contract for £16 per month with 600 minutes and 750MB data which clearly states is 50% more than the previous 500MB data allowance on that tariff.

However, when I log in to MyO2 and click the link to change my tariff the same £16 tariff still only shows the previous 500MB allowance and there's no mention of the extra 50%.

Why is there a discrepancy between the two?

[Anonymous · Accepted solution]

Hi and Welcome to the Community Forum.


I would suggest ringing O2 customer services on 202 Contract - 4445 Payg for official clarification.

They will be able to guide you through what is and isn't available and carry out the tariff change for you if applicable.

[sheepdog]

It will probably show up at the checkout page. Chances are that the promotion is for 1 year and after that it will revert to the usual tariff offer i.e. without the 50% less. 

[Anonymous]

I posted a few days ago for exactly the same issue. I had a most frustration phone call going round in circles and had no choice but to accept the 500mb in the end.