5 hours on hold

[dleigh78]

I have been on hold with O2 customer service for 5 hours (202) is this normal and has anyone any other ideas on how to speak to a real boy?

[madasaf1sh · Accepted solution]

@dleigh78 

Never hold on the phone for 5 hours, as it means you have fallen out of the queue, the only thing to do is hang up and call again (HUCA) and you may speak to a man or a woman, o2 dont employ children..

[dleigh78]

Thank you for your advice

[Oxonian]

@dleigh78 

As an alternative to hanging on the 'phone, you can contact O2 via social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG.

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2