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on 03-12-2020 17:02
Cheers in advance J
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on 03-12-2020 17:12
You need to get a new free 5g sim from O2 either by calling or going in store, then do a sim swap Guide: Sim Swap: a mini guide 2017 update
If you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 03-12-2020 17:12
You need to get a new free 5g sim from O2 either by calling or going in store, then do a sim swap Guide: Sim Swap: a mini guide 2017 update
If you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.