3G Doesn't work most of the time?

[Anonymous]

OK so here is my issue.  At work when I require my phone the most 3G doesn't work most of the time.  First thing in the morning yes it will work but even at that its less than 1mb speed.  On my lunch hour I would try to catch up on emails and social media etc the little circle just sits spinning, no emails come through, nothing loads ups.  

Its not my sim card, its not my phone as my work colleagues all face the same issue.  This is with full H+ signal.  GPRS is faster than this.  I can only blame a heavily over subscribed mast, as the day goes on the more people that log on.

Is my theory correct? Does anyone else experience this?

[Cleoriff]

Hi @Anonymous

You can check out network issues with the help of this thread

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

And just type in your postcode here http://status.o2.co.uk/

Edited to add...I personally have no problems in my area....but I am not moving from place to place like many do...

[Anonymous]

Thanks for the reply but unfortunately its been like this as long as I've worked in that area which is about 18 months.  You'd think with full H+ signal it would be fast, the reality is it gets so slow as the say goes on that even a speedtest test app won't work and on the rare occasion it does I am getting 0.1mbps

[Cleoriff · Accepted solution]

Have you tried your sim in another phone? (As suggested in the guide I provided)

You may want to download the My Network app ...you can report issues.. http://www.o2.co.uk/apps/my-network

Other than that you have two more options really

Put in complaint http://www.o2.co.uk/how-to-complain or look at changing networks. If this is a real problem for you I wouldn't even consider staying with O2 personally

[adamtemp64]

so still the same as this then

http://community.o2.co.uk/t5/Discussions-Feedback/Hopeless-3G-speeds/m-p/864676

I think it is time at contract end to find another supplier

[MI5]

Yes you are correct.
O2's 3g is heavily congested in most areas.

[Anonymous]

So I had a lenghty chat with O2, I explained the situation they tell me a mast is down, yes and my ar$e plays the banjo.  For 18 months? And they kept repeating that and would not listen to anything I said, a mast down for 18 months?

[MI5]

Make an official complaint if it has been that long http://www.o2.co.uk/how-to-complain

[adamtemp64]

stop talking to other customers and take action follow the full complaints procedure as per this link 

http://www.o2.co.uk/how-to-complain

[Anonymous]

Ok I sent them an email and will await on the response.