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30 mins to answer a call / 30 mins to explain then get cut off

anthonyreid
Level 1: Joiner
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It took 30 mins to answer my call, I spent 30 mins explaining the issue. I ask to speak to someone in the UK, then get cut off!!

 

This has happened on 4 occassionas now!!  I have spent a total of 4.5 hours on the phone trying to get someone to listen to me!

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MI5
Level 94: Supreme
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@anthonyreid 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128183 Posts
  • 614 Topics
  • 22506 Solutions
Registered:

@anthonyreid 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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anthonyreid
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Why do I have to use social media to contact the company I have an account with?  They have a contact us and this "chat" for a reason

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MI5
Level 94: Supreme
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  • 22506 Solutions
Registered:

@anthonyreid 

It may be a quicker alternative and helps to reduce the strain on the phone operators who are running at reduced staffing levels still.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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