30 days notice

[Patrik-Jay]

Hi all.

My device plan/fixed term is due to be paid off in March. My final bill will be on the 7th and my final direct debit payment will be on the 21st. 

I don't want my airtime plan to rollover once the phone has been paid off, so could someone please advise me when I need to give O2 30 days notice from? Should I give notice 30 days before the final billing date, or on that date? 

Thanks in advance.

[MI5]

@Patrik-Jay 

Notice is no longer required.

You can cancel immediately your contract ends.

Guide: Cancelling Your Contract 

[Patrik-Jay]

Oh really? That's brilliant, thanks! Can this be done online, or do I have to phone customer service?

Also, just to clarify - does the fix term end from the final bill or the final payment?

[MI5]

@Patrik-Jay 

Ends on the bill generation date.

Cannot cancel online, follow the guide or call O2.

Guide: How to find help & contact O2 

[Patrik-Jay]

Gotcha.

Is there a reason why the "Leaving O2" page says you need to give 30 days notice?

[madasaf1sh]

@Patrik-Jay 

Some contracts still require notice, that is why, but Refresh Plans dont as they end at the end of the device plan

[MI5]

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@Patrik-Jay wrote:

Gotcha.

Is there a reason why the "Leaving O2" page says you need to give 30 days notice?

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@Patrik-Jay 

So O2 can try to con you into paying an extra month when it is now an OFCOM ruling for all phone contracts