I have a pay monthly contract that started in October. Part of the deal was that I would get 3 months airtime free on the 2nd, 3rd and 4th month. The 2nd month was reduced due to outstanding credit on my pay as you go account so I assumed the waiver on the airtime would start on the 3 month instead. I have received my 3rd month bill and it is showing I have to pay the airtime still.
I have contacted O2 through their 'chat' however the operator can't find any record of the airtime waiver or the chat.
I have a copy of the chat as a pdf but I was wondering if their was an customer services e-mail address for O2 that I would be able e-mail the pdf to them.
Solved! Go to Solution.
Hi @Anonymous how did you get on with customer services?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?