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3 months airtime waiver

Anonymous
Not applicable

I have a pay monthly contract that started in October. Part of the deal was that I would get 3 months airtime free on the 2nd, 3rd and 4th month. The 2nd month was reduced due to outstanding credit on my pay as you go account so I assumed the waiver on the airtime would start on the 3 month instead. I have received my 3rd month bill and it is showing I have to pay the airtime still.

 

I have contacted O2 through their 'chat' however the operator can't find any record of the airtime waiver or the chat.

 

I have a copy of the chat as a pdf but I was wondering if their was an customer services e-mail address for O2 that I would be able e-mail the pdf to them.

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MI5
Level 94: Supreme
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Registered:
There is no email address and all contact details are here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126951 Posts
  • 614 Topics
  • 21861 Solutions
Registered:
There is no email address and all contact details are here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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PhoneChanger
Level 30: Meditator
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Registered:
Hi @Anonymous did you take your contract out directly with O2 or was it from a third party (like Carphone or mobiles.co.uk) as if it was from a third party you usually need to send off your bills etc to get the cash back and they usually send you a cheque back rather than O2 giving you the money off your bill
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Martin-O2
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Hi @Anonymous how did you get on with customer services? 

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