3.9% annual increase for old customers?

[AngieKK]

I read an (possibly old) article in the Guardian which said that customers who were with o2 prior to 2021 did not have to pay the annual 3.9% increase on their contract. And that if you were charged you could leave without penalty.
I cannot find this information anywhere on o2 site. Does anyone know if this is a fact?

Also is there anywhere on My o2 that  I could find when I first became an o2 customer ( other than find bank statements)

Many thanks.

[madasaf1sh]

@AngieKK 

You would have to call o2 and ask them as to when you first became a customer.. 

As to the first part, then I think you have read a really old article on the Guardian, as its been 3.9%+CPI for the last good few years, so no you cant leave fee free, unless your contract has come to an end, and anyone signing up in the last 3 or 4 years has been on the terms above since then.. 

And if you are on Refresh then you just pay off your handset and at the same time cancel.

[MI5 · Accepted solution]

@AngieKK 

Everyone has to pay the rpi increase but customers prior to 2021 who have not changed their tariff, do not have to pay the additional increase portion.

RPI - 2024 

[Bambino]

@AngieKK If you decide to change providers, see this: Cancelling your contract - An updated guide - O2 Community

[AngieKK]

Thankyou, yes thats what I was after. I knew id still have to pay the RPI. Can you tell me where I’ll find this info on o2 site please.

[MI5]

@AngieKK 

O2 have probably archived those pages by now but this is stated here on MSE https://www.moneysavingexpert.com/news/2022/02/millions-of-o2-and-three-customers-are-to-be-hit-with...

[Bambino]

@AngieKK Not quite sure who you're addressing, as you gave yourself the solution. What info are you referring to?

[MI5]

@AngieKK 

Found it archived here https://web.archive.org/web/20220302210808/https://www.o2.co.uk/prices

[AngieKK]

Bambino-I thought I was addressing M15 who answered my question, and then I asked where I would find this info ( that she/he gave me) on o2 site? Not entirely sure I understand your point. But never mind I do have an answer now.

[MI5]

You're welcome @AngieKK