cancel
Showing results for 
Search instead for 
Did you mean: 

2

Liam1989
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
800
Message 1 of 3
119 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 59: Quartermaster
  • 9033 Posts
  • 90 Topics
  • 717 Solutions
Registered:
Assuming you need to get hold of customer services @Liam1989?
All numbers are in this guide
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 3 of 3
116 Views
2 REPLIES 2

Liam1989
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
This is a joke I can’t get hold off any1
Message 2 of 3
118 Views

gmarkj
Level 59: Quartermaster
  • 9033 Posts
  • 90 Topics
  • 717 Solutions
Registered:
Assuming you need to get hold of customer services @Liam1989?
All numbers are in this guide
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 3 of 3
117 Views