Solved: 1st bill

Gray75 · ‎09-10-2023

Ordered a new sim last night low and behold I've received my 1st bill of nearly £15 this morning I don't even have the sim yet what a welcome as a new customer surely this isn't right

MI5 · ‎09-10-2023

@Gray75

Your first bill is generated when the account is set up and you pay a month in advance.

O2 will reimburse you for the days waiting for the sim. Just call them when you receive it.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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View solution in original post

MI5 · ‎09-10-2023

@Gray75

Your first bill is generated when the account is set up and you pay a month in advance.

O2 will reimburse you for the days waiting for the sim. Just call them when you receive it.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

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