1p charge

Anonymous · ‎18-07-2016

recently had 10 data charges on a trip to france with data roaming off. phone always used on wifi, never had this before and phone used the same way on previous visits.can anyone explain why, o2 said possibly gprs, but as i said never happened before. only thing different is i had the travel bolt on removed, thats the only thing different from last year. using iphone 5

MI5 · ‎18-07-2016

Did you turn phone off and on?
Data may momentarily connect before wifi does and hence the charge.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎20-07-2016

phone was never switched off. when i checked my bill it gives me the times of when i used this data, all i can say is it's a good job i cancelled the travel bolt on, otherwise it would have cost me £20. i cannot understand why this has happened just now and never before, just seems strange that it occurs since o2 travel started and i cancelled it.

MI5 · ‎20-07-2016

I suggest you call CS and ask them to refund you then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎20-07-2016

If mobile data wasn't switched off and the wifi signal was weak it may have triggered the wifi assist. Have you checked the settings?

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Martin-O2 · ‎26-07-2016

Hi @Anonymous did you get to the bottom of the 1p charge you received?

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