14 day change of mind

[frustrated2525]

I was recently advised to change to o2 by Virgin mobile, but within a day of agreeing decided that I did not want to switch so decided to cancel using the 14 day change of mind option. I have tried all the various contact

options with no luck. It seems totally impossible to get through either by email or phone. I have received a sim but have not used it. I even went to an o2 shop for help and they were unable to get customer service to respond. I have sent 2 emails to the complaints review service with no acknowledgemen. I managed to get a booked call but not until the 21st Feb.

Any advise or help on how ro resolve this would be appreciated.

Regards

[Enlli]

The best way is via Social Media

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Wondering why Virgin Mobile advised you to go to O2 when you are going to move to O2 sometime in the next 9 months when Virgin Mobile shuts down

[pgn]

I'll tag the Forum's O2 Advisor on this afternoon, @frustrated2525 - @O2Georgina can you help?

Thanks!

[O2Georgina]

Thanks for your tag @pgn 

@frustrated2525  I will send you a private message now