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14 Day Cancellation?

Spinstorm
Level 1: Joiner
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Hi,

 

I am thinking of getting a Galaxy Z Fold 2 but not sure about it.

 

I am slightly confused about the way O2 does cancellation and change of mind within 14 days.

 

Please could someone confirm to me that I could if I changed my mind return the phone and cancel both the credit for the phone and airtime associated within 14 days?

 

Thanks!

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Cleoriff
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Hi @Spinstorm 

Yes you can. The change of mind policy is here

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

Hope that helps and welcome to the forum Welcome

*The Game Is On*

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Marjo
Former Staff
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Hi @Spinstorm , let us know if you need any additional advice. slight_smile

I'd love to hear if you end up getting the Galaxy Z Fold 2 and how you like it! Interesting device! thumbsup 

COVID-19 support - Help and support from O2 during the lockdown
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Spinstorm
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If I wanted to cancel a new order could I refuse the delivery so it goes back and automatically is cancelled?
Thanks
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Cleoriff
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@Spinstorm 

You can refuse at doorstep.

However with the current crisis ongoing, not something I would recommend.

It would be better to accept it and take responsibilty for it's return by getting proof of postage etc.

With doorstep refusal, there have been one or two people over the past couple of months who have had difficulties when trying to track the return of the phone to the warehouse, due to limited staff working.

However, it's entirely up to you.

*The Game Is On*

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