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Aimie
Level 1: Joiner
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Hi i just wanna know can you cliam for 02 bring down i got told that if you are on 02 then that you can cliam
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Cleoriff
Level 94: Supreme
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Official statement here from @EmilieT

 

Hi everyone, 

 

We’re very sorry about yesterday’s data issue. We understand how important it is to stay connected, especially at this time of year. 

We will be in touch with our customers shortly to share: 
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January 
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available 
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available 

We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again 

*The Game Is On*

Girl in a jacket

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Message 5 of 6
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MI5
Level 94: Supreme
  • 123797 Posts
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  • 20034 Solutions
Registered:
No need to claim.
It will be added to your bill automatically.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
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Aimie
Level 1: Joiner
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Registered:
I am on pay month sim
Message 3 of 6
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jonsie
Level 94: Supreme
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You will see 2 days credit on your January bill.

Message 4 of 6
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Cleoriff
Level 94: Supreme
  • 107610 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

Official statement here from @EmilieT

 

Hi everyone, 

 

We’re very sorry about yesterday’s data issue. We understand how important it is to stay connected, especially at this time of year. 

We will be in touch with our customers shortly to share: 
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January 
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available 
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available 

We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 5 of 6
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DanielPA
Moderator
Moderator
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Registered:

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The community team. 

Message 6 of 6
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