Solved: Re: 02 refresh

DannyHD · ‎15-09-2023

On 02 refresh it says you can upgrade and change your phone anytime. I’ve tried doing this and getting no luck. Do you need to pay off your current device or trade that back in when you upgrade using 02 refresh

gmarkj · ‎15-09-2023

Pay off your current phone first @DannyHD then upgrade.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎15-09-2023

Pay off your current phone first @DannyHD then upgrade.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎15-09-2023

@DannyHD

See refresh guide here Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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