Solved: 02 deactivated my payg sim as i moved to a no sign...

Anonymous · ‎06-04-2017

june 2016 i moved to a no signal house due to needing help in day to day living, i am disabled and cant leave the house except via ambulance. i'm in a wheelchair, and unfortunately there are two flights of steps leading uphill to the carpark near the property, which i am unable to negotiate. Its april 2017 now and am going into hospital where i will have signal. i would like to reactivate my sim and keep my number so i can have contact with family and friends.

How do i do this, or do i need a new sim, and to ask to keep my number etc ?

MI5 · ‎06-04-2017

There's a good chance your number has been recycled by now unfortunately but the only way of finding out is to call customer service and ask http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-04-2017

There's a good chance your number has been recycled by now unfortunately but the only way of finding out is to call customer service and ask http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-04-2017

thankyou for the speedy reply. i wasn't as clear as i could've been in my post.. first timer obviously lol.. it became inactive in january, so only a couple months ago.. i'll contact them and see

Anonymous · ‎06-04-2017

Woop

i've had two friendly and helpful phone conversations with a young lady called Nicky at 02.

after i explained, she offered to look into it and callback in ten minutes, which she did..

The result, i get to keep my number, and the same sim is re-activated.. oh, and the credit that was on the sim prior to being inactive.. has also been restored..

My phone now says no Netw coverage instead of sim inactive.. and to top it off, she is ringing again shortly to ensure that it has been reconnected.. at that point i will tell her of my 02 community post lol

so kudos to you sir for steering me to the point of contact, and my undying affection to the pleasant lady called Nicky. Who said a win win was hard. May only be a small thing in the grand scheme of life.. but its made my day Bob

MI5 · ‎06-04-2017

Pleased for you Bob

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎06-04-2017

Hey @Anonymous Welcome to the forum! Awesome to hear you had the issue sorted. Let us know if your phone will also reconnect in the end.

And thanks @MI5!

O2

02 deactivated my payg sim as i moved to a no signal area. how do i reactivate it and keep my number

End of contact

Account issues

Keep old Phone number

Need PUK code

Lost sim card