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02 customer for years, but welcomed as new customer

Francophile
Level 1: Joiner
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I've been an 02 customer for more years than I care to remember.  Until a couple of weeks ago I had a very old 2G mobile phone on an 02 PAYG 'your country' contract and in past 5-6 years have also gone through a succession of smartphones on a separate 02 pay monthly number.  I finally bought a second smartphone and switched my PAYG to a second 02 pay monthly contract.  02 had sent me a replacement SIM card of a suitable size for the switch to smartphone, but the 02 shop created another and said the one I'd been sent would never have worked.  Since then, I've been bombarded with 'welcome new customer' emails from 02.  What is going on?

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MI5
Level 94: Supreme
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@Francophile 

I'd call customer service to check how many accounts have been set up.

You may find you have more contracts than you need.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 7
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LukasB
Former Staff
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Hey @Francophile just checking if you got this sorted by now or are you still having trouble?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 3 of 7
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Francophile
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Hi - I sent a reply, but the system didn't seem to accept it, even after I logged in.  Can't see it here.  Hope you received it.

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Cleoriff
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@Francophile 

You need to call O2 on any number in this guide Guide: Coronavirus Community Help and Support 

This is a customer community not O2.

*The Game Is On*

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Message 5 of 7
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MI5
Level 94: Supreme
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I think they mean they sent a reply to @LukasB
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 7
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Cleoriff
Level 94: Supreme
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@MI5 wrote:
I think they mean they sent a reply to @LukasB

Probably, although they didn't mention anyone by name...rofl

*The Game Is On*

Girl in a jacket
Message 7 of 7
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