Did you follow this guide to unlocking?
There have been some problems with Unlocking recently so I will mention @EmilieT here. She is one of our community admins and may be able to help
*The Game Is On*
Hi @jacky2, and welcome to the forum Please let us know how you're getting on with this, and if you need any further help - did the info above help you understand what to do next? Has you phone now been unlocked?
Thanks @Cleoriff for the mention
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