transfer number but keep sim

[yebaws]

Hi,

Interesting to see that O2 use their customers to help each other out rather than making it in any way easy for their customers to contact their customer services dept (assuming that they have one) for some help.

Mind you, I'm sure I'll get much more useful information here. So here's my question:

I have an O2 PAYG sim and want to transfer my number out to another network with a PAC code. Simple enough. But I also want to keep the O2 sim to use as a second sim in my dual sim phone. Doesn't matter what number the O2 sim reverts to as it will only be there for when I can't get a signal on my other (main) sim.

Possible to do, keeping the existing credit on my O2 sim?

Thanks for the help

[MI5]

@yebaws 

You can't keep the O2 sim active at all if you port your number to another network, sorry.

[yebaws]

or maybe get a second O2 sim and transfer balance accross before porting number accross? Balance transfers allowed if both sims registered to same person?

[jonsie]

The problem is that O2 will only transfer a balance by cancelling the sim you transfer from

You need to hope you will get an adviser who will help you to keep the donor sim active so that you can port the number

It might be easier to use the credit yourself first

[Bambino]

@jonsie Could the OP do a partial transfer and just leave a nominal amount on the sim they want to port?

[jonsie]

All or nothing I'm afraid @Bambino 

[yebaws]

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@jonsie wrote:

It might be easier to use the credit yourself first

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<<sigh>> yes I suppose so. We can send people into space but can't do something as simple as transfering a balance because we are ruled by inflexible computer programmes

[jonsie]

Just to be clear, It's an O2 policy rather than an inflexible system

They can do it but have been instructed not to.

Just as they could change numbers round on two contracts but won't

\Systems get blamed for a lot of things but are in the main,operated by a human

[yebaws]

"can" vs "can't" vs "won't" vs "can't be bothered",  but all with the same outcome. I presume you have some inside info there @jonsie . Maybe worth pleading with them as I'm staying with O2, but depends on how much discretion the CS people are allowed...

[MI5]

CS don't have any discretion. They can only do what the computer allows. As they are all outsourced now and not O2 employees, they have even less incentive to do so.