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top up payments

Poppyk2
Level 1: Joiner
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I have had a monthly account with o2 for more than 15 years, but I recently took out a pay as you go sim in addition to my monthly account,  for emergencies during the current crisis. I topped it up with £10 on March 10th didn't use it but my balance is now showing Zero, do O2 operate a use it or loose it policy?

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MI5
Level 94: Supreme
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@Poppyk2 

Bundles last for 30 days only. 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122226 Posts
  • 609 Topics
  • 18980 Solutions
Registered:

@Poppyk2 

Bundles last for 30 days only. 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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