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"No Service" for my SIM Card

Kimi
Level 1: Joiner
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I have a SIM card is under "Pay As You Go". I haven't used it around 10 months, and I just noticed there's no network and showing "NO SERVICE", I tried to make a call but not working. Is my number invalid now? I'm currently not in UK, is there any way I can solve this problem? 

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MI5
Level 94: Supreme
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@Kimi 

You need to make a call at least once every 6 months or top up to keep the sim active.

To attempt to reactivate it, you need to speak to customer service.

Guide: Coronavirus Community Help and Support 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120715 Posts
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  • 18183 Solutions
Registered:

@Kimi 

You need to make a call at least once every 6 months or top up to keep the sim active.

To attempt to reactivate it, you need to speak to customer service.

Guide: Coronavirus Community Help and Support 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Kimi
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@MI5  Is there any online / email to contact the Customer Service directly? I can top up the card. 

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Cleoriff
Level 94: Supreme
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@Kimi 

No email. You need to call.

*The Game Is On*

Girl in a jacket
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MI5
Level 94: Supreme
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  • 18183 Solutions
Registered:

@Kimi wrote:

@MI5  Is there any online / email to contact the Customer Service directly? I can top up the card. 


@Kimi 

All methods are in the links I gave you.

You can try using Skype over the connection you are using now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
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